Frequently Asked Questions (FAQ)

Guidelines for submitting your 2D/3D images:

2D Pictures

1. Scan Photo and e-mail to sales@janscrystalimages.com.  The clearer the picture, the better it will turn out in the crystal!
2. If you do not have a computer to e-mail the picture, you must make arrangements for a drop off.  All pictures will be returned.
3. Electronic Submission guideline:   JPG format (300 DPI)
4. Please make it clear on the order form if  there are multiple images (faces) in the picture, please make it clear which images (faces) you want us to use.
5. Do not worry about background of the picture..we will crop it out.
6. We can work with multiple pictures for different people.
7. We can work with full and half body shots, or any object  (Cars, Motorcycles, Houses, Animals)
8. Think about words (script) that you would like us to burn into the crystal to capture that special occasion or moment!
9. Pick Crystal to fit your occasion.  Size can depend on the quantity of faces or how big you want your image(s)

3D Pictures

1. You must book an appointment at least 2 weeks prior to take a 3D photo of a face.
2. Picture is taken from shoulders up. We can not do full body shots.
3. Please refrain from wearing the colors black and white, and do not wear anything with a collar.
4. Please refrain from wearing Jewelry.  Eye glasses from time to time can create problems (reflections).
5. Can only take 1 picture at time.
6. Must sit completely still for 3 seconds on a stool in front of a projector camera (children can be tricky) but we do have ways to capture their attention. DO NOT expect small children to smile.
7. We do fine adjustments and will show you the 3D face on the computer.
8. There is no limitation on the size of crystal you use.  More depends on how many faces you would like to put in 3D.
9. Pick the order and positioning of the faces.
10. Think about words (script) that you would like to use to capture the special occasion.
11. Please give us 2 weeks for completion of the project.

Turning 2D into 3D pictures

1. Must have a good quality picture of the person or object.
2. Extra charges will apply, as a graphic artist needs to work with this specialty request.  3D prices apply plus the extra time to create into 3D.

Combining 2D and 3D pictures

1. Example: flat 2D background (mountains) with a 3D person or object in the front of it.